Privacy Policy

This legal text provides details of how we collect and process your personal data through your use of our website http://www.novahomes.es, including any information you may provide to us through the site when you fill in your details using the form provided for this purpose.

By providing us with your data, we inform you that our services are not available to those who are legally prohibited from giving consent. Therefore, when you submit the forms to us, you guarantee that you have sufficient capacity to give consent.

Below we inform you about the data protection policy of: Real Estate Services Isabel Gómez, SL

1. Data controller.

Contact details of the person in charge:

Isabel Gómez Real Estate Services, SL, with CIF: B93501062 and address at: Carretera de Málaga 103, Local 2 29120 Alhaurín El Grande, Málaga and telephone: 952596261. Email: isabel.gomez@novahomes.es

Registered in the Mercantile Registry of Malaga on September 13, 2016, Volume 5548, Book 4455, Folio 119, Section 8, Sheet MA135873, I/A 1.

Real Estate Services Isabel Gómez, SL, is responsible for your data. (Hereinafter, "we" or "our").

2. What data do we collect?

The General Data Protection Regulation defines the personal data as any information about an identified or identifiable natural person, that is, any information capable of identifying a person. This does not include anonymous or percentage data.

The personal data that may be collected directly from the interested party will be treated confidentially and will be incorporated into the corresponding processing activities, ownership of Real Estate Services Isabel Gómez, SL.

On our Website we may process certain types of personal data, which may include:

• Identity data: name and surname.
• Contact information: email and telephone.

We do not collect any special categories of personal data (such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health information, genetic or biometric data).

If you are required to collect personal data by law or under the terms of a contract between us and you refuse to provide it, we may not be able to perform the contract or provide the service, and you must notify us in advance. 

3. How do we collect your personal data?

The means we use to collect personal data are:

• Through the form on our website, through our contact email, by phone, or by post, when:
  • Request information about our services

To ensure the quality of our portal, we have to reserve the right to reject any registration request or to suspend or cancel a previously accepted registration if we believe it does not meet these requirements or any other law or regulation. If this occurs, we will attempt to explain the reasons for our decision, but we cannot commit to doing so in all cases.

• Through technology or automated interactions- On our site, we may automatically collect technical data about your device, browsing actions, and usage patterns. This data is collected through cookies or similar technologies. For more information, please consult our cookie policy here. Cookies policy
• Through third parties:
  • Google: analytical data or search data. Outside the European Union.

4. Purpose and legitimacy for the use of your data.

The most common uses of your personal data are:

• For the formalization of a contract between Real Estate Services Isabel Gómez, SL and you.
• When you give your consent to the processing of your data.
• When we need them to comply with a legal or regulatory obligation.
• When necessary for our legitimate interest or that of a third party.

The User may revoke the consent given at any time by sending an email to isabel.gomez@novahomes.es or by consulting the section on exercising rights below.

Below is a table showing the ways we will use your personal data and the legal basis for such use. You can also find out what type of personal data we will process. We may process some personal data for additional legal reasons. If you need further details, please email isabel.gomez@novahomes.es.

PurposeWe will only use your data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason, providing you with prior notice so that you are aware of the legal basis for processing it, and as long as the purpose is compatible with the original purpose.

5. How long will we retain your data?

They will be retained for the time necessary to fulfill the purpose for which they were collected and to determine any potential liabilities that may arise from said purpose and the processing of the data. The provisions of the various regulations regarding retention periods will apply to the extent applicable to this processing.

Subscriber data by email or form: From the moment the user subscribes until they unsubscribe.

6. Minors.

Real Estate Services Isabel Gómez, SL does not authorize minors under 14 years of age to provide their personal data through the means enabled on this website (completing web forms for requesting services, contact forms, or by sending emails). Therefore, persons who provide personal data using these means formally declare that they are over 14 years of age, and are Real Estate Services Isabel Gómez, SL exempted from any liability for failure to comply with this requirement.
If your child under the age limit has provided personal information to Real Estate Services Isabel Gómez, SL, please contact us to request the exercise of your applicable rights.

In those cases where the services offered by Real Estate Services Isabel Gómez, SL are intended for minors under 14 years of age, the means will be enabled to obtain the authorization of the parents or legal guardians of the minor.

7. Exercise of Data Protection Rights:

How to exercise these rights? Users may send a communication to the registered office of Real Estate Services Isabel Gómez, SL or email address isabel.gomez@novahomes.es, including in both cases a photocopy of your ID or other similar identification document, to request the exercise of the following rights:

• Access to your personal data: you can ask Real Estate Services Isabel Gómez, SL if it is using your personal data.
• To request your rectification, if they were not correct, or to exercise the right to be forgotten with respect to them.
• To request the limitation of treatment, in this case, they will only be kept by Real Estate Services Isabel Gómez, SL for the exercise or defense of claims
• TO object to your treatment: Real Estate Services Isabel Gómez, SL We will continue to process your data in the manner you indicate, unless it must continue to be processed for legitimate reasons or to exercise or defend potential claims.
• To the portability of the data: in case you want your data to be processed by another firm, Real Estate Services Isabel Gómez, SL, will facilitate the portability of your data to the new controller.

You may use the forms provided by the Spanish Data Protection Agency to exercise your rights above: Here 

Complain to the AEPD: if you consider that there is a problem with the way in which   Real Estate Services Isabel Gómez, SL is processing your data, you may address your complaints to the corresponding supervisory authority, which in Spain is the competent authority: Spanish Data Protection Agency.

We will ask you for specific information to help us confirm your identity and ensure your right to access your personal data (or exercise any of the other rights mentioned above). This is a security measure to ensure that personal data is not disclosed to anyone who is not entitled to receive it.

We will process all requests within the statutory period of one month. However, it may take longer if your request is particularly complex. In this case, we will notify you and keep you updated.

8. Data communication: provision of services.

In the course of our work, we may require the assistance of third parties. They will process your data solely to provide the contracted service, and with whom we have the appropriate measures in place to guarantee your rights:

• Service providers that provide systems administration and information technology services.
• Professional advisors including lawyers, auditors, and insurers who provide banking, legal, insurance, and accounting consulting services

All data processors to whom we transfer your data will respect the security of your personal data and process it in accordance with the GDPR.

We only allow these processors to process your data for specific purposes and in accordance with our instructions. However, in compliance with transparency, you can request a list of these companies that provide services to us by emailing isabel.gomez@novahomes.es.

9. 9. Data Security.

We have implemented appropriate security measures to prevent your personal data from accidental loss, unauthorized use or access, alteration, or disclosure. Furthermore, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We have implemented procedures to deal with any suspected personal data breach and will notify you and the Supervisory Authority in the event of a security breach, as regulated by Articles 33 and 34 of the GDPR.